The LoneWorker Device (LWD) is a physical device that can be used by a person to activate Safety Duress (SOS) and Fall Detection alerts from the device. The device is integrated with the WorkSafe Guardian monitoring platform and is monitored 24/7 by the WSG Response Centre Team. This device operates independently and can be assigned to an individual user or used as a shared device, meaning a different person can be using the device at different times.
Yes, the LoneWorker Device has an IPX7 rating meaning that the LWD is waterproof when submersed in water at a depth of one metre for up to 30 minutes.
Yes, the LoneWorker Device does have the ability to detect falls and the sensitivity can be adjusted. Fall detection is optional and can be turned off to suit various environments.
No, the LoneWorker Device does not use a satellite system. However, the device does use the 4G/LTE Network and has gone through rigorous testing to ensure suitability for remote/low signal areas.
A word you have chosen during the sign-up process that is used to verify your identity when speaking to the Response Centre.
So that the Response Centre can verify your identity to resolve an alert or provide information about an active alert if you are an organisation’s escalation contact.
No. Your location is only sent to our Response Centre when you activate an SOS or Fall Detection alert from the device.
No. This is not accessible to employers therefore can’t be used as a spying tool. We only receive your location details in the Response Centre when you activate an alert.
This is only ever used if you have an emergency and we need to send emergency services out to you. The more accurate a description we have the easier it is to find you. This information is stored securely to maintain your privacy and is only accessible during an alert to our Response Centre.
Yes, each organisation is allocated their own management portal for onboarding/offboarding device users, managing teams and reporting.
The people who are nominated in your organisation for one or more device users in emergencies. If a device user activates an alert and they can’t be contacted our Response Centre will call the escalation contacts to find out their best course of action.
Yes, it is advisable to have more than one point of contact during an active alert. WSG would recommend up to three escalation contacts per device user. An escalation contact can be assigned to multiple teams and device users.
A plan to be followed by the Response Centre when a device user activates an alert. This is usually tailored to the individual organisation’s requirements such as when to contact escalations, emergency services and/or private security patrol, and forms part of the agreement with WorkSafe Guardian.
Yes! The LoneWorker Device has been designed to provide employers with a simple but effective out of the box solution that gives employees the ability to raise an alert when they need it most, and to meet your ‘duty of care’ obligations around WHS regulations. As the LWD comes with a Managed SIM Card, the device is ready for use as soon as you receive it – no complicated set up required.
